"Lamoda" - delivery and return. "Lamoda": an online store of clothes and shoes

Shopping on the Internet has become incredibly popular inLately. And this is easy to explain not only by the desire of people to save their time and money, but also the opportunity to consider a wider range of products on one resource, and also to get the right thing of the right size directly at their door, without the need to visit stores. Unfortunately, at the dawn of Internet commerce, many online shops have proven themselves from a bad side, providing poor-quality services or even deceiving their customers. That is why many, once burned, are afraid to trust their money to any resources on the Internet. However, fortunately, at the moment, domestic stores provide high-level commercial services and facilitate the life of their customers. This is a quality online store is "Lamoda." Clothing purchased at this resource will be the most successful purchase. Using this resource is simple and convenient, as anyone who reads this article can verify.

"Lamoda" - clothes for you

This resource offers a variety of clothing likefor different social groups (men, women and children), and goods of various price categories, which guarantees the fact that any user of the online store will be able to choose a suitable option for himself for all the criteria. The site presents products of more than a hundred different brands that produce quality clothing, footwear and accessories. The administration of the online store prefers cooperation with clothing manufacturers directly, in other cases, cooperation is carried out with trusted and reliable suppliers. Services provided by the online store "Lamoda": delivery, payment (in various ways), refund provided that the goods did not fit.

Payment options for the goods are offered as follows: cash payment, bank transfer, and also a bank card upon receipt of the goods (each courier has a terminal with him).

Delivery of goods on the territory of Russia

The system of delivery of goods online store is perfectly adjusted, however, as well as the return of "Lamoda" is very responsible, so there is no need to worry about their means.

The convenience of receiving goods is on an extremelyhigh level. In the online store "Lamoda" the delivery is free of charge in any of the cities of the Russian Federation by the specialized courier service of the store. Also there is an opportunity to receive the goods, using the services of the Post of Russia, to pick up the goods independently at one of the numerous points of self-transportation, or by using the services of post-mathematics. In most cities of the Russian Federation the goods can be delivered as early as the next day after confirming the order.

Delivery time of goods

As a rule, the online store "Lamoda" deliveryis carried out one, two days after the order confirmation. Courier delivery can be carried out between nine and twenty hours on weekdays and from nine to sixteen hours on Saturday. It is important to note that on Sundays the online store does not deliver.

Informing the buyer about the status of the order

At all stages of the order delivery from the moment of itsand prior to its immediate delivery, the buyer is actively informed of his condition. For example, order confirmation is made by means of an alert via SMS or e-mail to the e-mail specified in the order form. Next, the same e-mail address receives a letter informing that a particular order has already been generated and is currently being sent to the online store delivery service. When the parcel is ready for delivery, the buyer receives an SMS message with this information. Later, the courier who will deliver the service, communicates with the buyer on the contact phone, which was listed in the order form in the online store, in order to agree on the most convenient time for delivery of the goods to the buyer. Directly on the agreed day, the courier is additionally contacted by the buyer to confirm the convenient time.

How is the store "Lamoda" returned goods

Since in most cases the delivery of goodsis carried out free of charge, then the risk for the buyer's budget is practically nonexistent. In many cities there is an opportunity to return the goods, using the services of local reception points, where you can bring yourself a thing that the buyer would like to return. Such items are open from nine to twenty hours a day, seven days a week. If there is no such reception point in the city, then it would be rational to use the services of the Russian Post. In order to make a return by any of the proposed methods, you must have a certain set of documents.

Required documents

Return of "Lamoda" is carried out exclusively withthe buyer has the following documents: the buyer's passport, the check for the goods, the invoice received together with the purchase, as well as the completed letterhead of the return of "Lamoda."

When returning mail the package of necessary documentslike. It includes the demand for Lamoda, a request for a visa, a photocopy of the customer's passport, a check and a waybill for the goods.

Return Application

Return the goods and get back the spentmeans is not difficult at all. It is important only to observe all the conditions and formalities established by law. The main one is an application for return of goods filled in the form of the online store "Lamoda". You can find it directly on the website of the online store, using the "How to get back" and clicking on the link "Print a request for a refund." An important part of the application is the reason for the return of the goods. Non-fulfillment of this clause can play a negative role in making a decision on the return of paid funds. In general, the application-sample of the return of "Lamoda" is easy to fill out, because all the items are composed logically and intuitively understandable. All the necessary information can be found in the invoice, which the buyer receives together in the purchased goods.

When the goods can not be returned

The legislation of the Russian Federation establishedlist of certain goods that are not refundable after purchase. For example, you can not return the home appliances that are currently under warranty, as well as textiles, underwear, socks and tights, jewelry and any jewelry, cosmetics, perfumes, medicines and all sorts of medical devices and other personal care products . These requirements are logical and justified.

Return only the clothes, as well as accessories purchased in the store.

If the returned goods have already been in use and therefore lost marketable appearance, then, most likely, the refund will be refused.

In all the cases described above, the Lamoda store will not return the goods. This must be taken into account.

Thus, an important condition, through which the return of "Lamo", is the absence of traces of exploitation, the safety of packaging, commodity tags and labels.

Buying clothes online store - greatidea for modern man. Resource "Lamoda" provides an opportunity to find the right thing for yourself among the broadest range presented on the site, to explore all the characteristics of the product and purchase it in just two clicks. Also, there is an opportunity to choose a suitable method of payment for the goods, to receive the goods, not paying for its delivery, at home at any convenient time. And also if there is a need to make a return, "Lamoda" offers simple and convenient conditions for its customers. It is very convenient. Guaranteed return of all funds spent, subject to all necessary conditions for the return of the store "Lamoda" (application for a refund, copies of documents, presentation).