hotel classification

This article will discuss the features of providing services in hotels. The classification of hotels speaks about the quality of rooms and services offered.
Let us consider in more detail.
The hotel room refers to the accommodation service. The room, as a rule, is multifunctional. Different hotels have different categories of rooms. Regardless of the category, in each room are required: a chair or an armchair, a bed (with clean linen), a table, a wardrobe intended for clothes, a trashcan, lighting (at least general). In addition, there must be information about the hotel itself with an evacuation plan.
Other services are also possible, supplementing the necessaryminimum: pool, conference halls, sports equipment, dry cleaning, car rental, medical services, hairdresser and so on. On how they are formed and decorated, it depends on what type of enterprise will be: flyer, flotilla, botel, rotary, guest yard, guesthouse, garni hotel, motel, etc.
For more convenient definition, classification characteristics (classification of hotels) have been created. Let us select the most commonly used ones.

1. Levels of comfort - the criterion is complex, its terms:
- Condition: the area of ​​the rooms, the number of single-bed multi-rooms, the number of rooms-apartments, lack of or the availability of communal amenities directly in the rooms;
- the state of inventory, furniture;
- food enterprises (their availability, condition);
- the condition of the building itself, the arrangement of the territory that adjoins this building;
- technical equipment information support;
- Additional services.

Each state on different approaches to understanding of comfort, therefore uniform classification of hotels does not exist. However, there is a standard classification.

2. Number of rooms - the number of seats that can be offered simultaneously.
Commonly accepted hotels are divided into:
- small - (up to 150 places);
- medium (up to 400 places);
- large (more than 400 seats).

3. Purpose functional - the decisive criterion, divided into two groups: target and transit. Transit (maintenance during a short-term stop, with limited comfort) and target:
- business purpose, for serving on business trips;
- for rest (usually resort).

4. Location and view from the room.

5. Duration of activity (year-round, seasonal).

6. Food security:
- "all inclusive" (in addition to accommodation - four meals a day, drinks (including alcoholic beverages);
- Full board (in addition to accommodation - three meals a day);
- half board (in addition to accommodation - two meals a day);
- Only accommodation, only breakfast is possible.

7. Stay on duration:
- long-term;
- Short-term.

8. Price range:
- up to 35 ye - budgetary;
- up to 55 ye - economical
- up to 95 ye - average;
- up to 195 ye first-class, apartment;
- up to 425 yе - fashionable.

International classification of hotels.

1 star. It is built from inexpensive materials, with furniture and equipment (beds, linen (set), bedside table, wardrobe, hangers, chairs, table, curtains (dense), glasses, ashtray, mirror, "remove" and "do not disturb" (obligatory for any type of hotel) Rooms must be cleaned daily, linen should be changed every three days If there are more than 3 floors in the hotel, there must be a lift or an escalator, the number of shower rooms and toilets is calculated one by one for 5 rooms.

2 stars. It is built from functional materials (not necessarily expensive). Square numbers in squares: single - from 9, double - from 12, triple - from 16, four - from 18. Minimal equipment is identical to category "1 star". A washstand is necessary, in half of the rooms there is a bathroom. For the rest of the rooms the shower and toilet are shared.

3 stars. Organically discharged to architecture. In rooms and public areas, there must be decorative elements. Bathrooms are equipped with appliances of average quality and cost, the floor and walls are covered with waterproof material, without any disadvantages. Elevator is mandatory (if more than 3 floors). Parking. In the rooms: telephone, refrigerator, color TV, shower or bath (water and hot and cold), toilet. Equipment, respectively, category "2 stars." The area of ​​rooms in the squares: single - from 10 and double from 14. On the territory - a cafe or restaurant. Linen in the room must be changed daily. Services: dry cleaning, iron, excursions, guide, translator.

4 stars. Organically discharged to architecture. Stylish design. Building materials are quality and expensive, as well as equipment and furniture in the rooms, in excellent condition. The area of ​​the rooms in the squares: single rooms - 16, double rooms - 20. The equipment in the room corresponds to the first three categories, but the quality should be higher.

5 stars. The interior design is exceptional. In the halls, halls and rooms - author's works, decoration, ceramics, tapestries. The atmosphere must be respectable. The equipment and public facilities, and rooms, and bathrooms, is made of the finest materials, the character is exceptional, special and is in perfect, impeccable condition. The area of ​​single rooms - 18 squares, double - 25 squares. Bathroom from 5 square meters. Each room includes: washbasin, shower, bath (heated floor); air conditioning; TV; phone; refrigerator, bar, safe. Remote light switches. Sound insulation is increased. Signaling. Complete set of furniture: beds, chairs, armchairs, tables (written and magazine), full-length mirror, dishes (to the mini-bar), hygiene products, hairdryer, towels (bath, 4 pcs.), Bathrobe, slippers. In the hotels of the last two categories there must be: a hairdresser salon, shops and stalls, a business center, a swimming pool, a sauna, a medical center or an office, restaurants (several rooms), bars, a nightclub. Daily cleaning (including change of linen). Laundry (up to 12 hours), ironing (execution up to 1 hour), dry cleaning (up to 12 hours), secretarial and translation services, 24-hour currency exchange, car rental (parking and car delivery are provided by staff), meeting and departure, booking places in the restaurant, booking tickets, etc. The staff must have at least one foreign language.

The classification of hotels by the stars hasalternative (alternative system). Accordingly, the "star", starting with five stars: Superior Deluxe, Moderate Deluxe, Superior First Class, First Class, Limited-Service First Class, Moderate First Class, Superior Tourist Class, Tourist Class, Moderate Tourist Class.