Complaint about housing and communal services: a sample. How to file a complaint with the Public Prosecutor's Office

The complaint on housing and communal services is the only way to get the management company and other utilities to fulfill their duties. How and where to write and what to base your claims on?

System of communication with public utilities

Provision of communal services falls under thethe effect of numerous normative acts, in particular, concerning the protection of consumers' rights. Legislation provides for the right to send to companies:

• claims;
• complaints;
• statements, addresses.

Claims contain indications of violations,which are communicated to the organization itself. A complaint about housing and communal services is a statement about the actions or inaction of a service provider to a supervisory organization or prosecutor's office.

The third category is the offers of consumers on this or that issue. They have a different goal: to get some information. They are not connected with conflict situations.

Communication with service providers and managementthe company should be registered on paper. With an unscrupulous company - this is the only way to do business. An oral statement by a person does not prove the fact of communication with the employees of the organization, everything looks different with the papers. There is a reason to feel more confident.

When drafting acts, claims, it is not necessary to inform in advance about your next stage of action. It will be more difficult to remove traces of inaction or mismanagement.

Where should i write

The complaint on housing and communal services is written in one of the supervisory instances.

• housing supervision;
• the prosecutor's office;
• Rospotrebnadzor.

Energy security of facilities, in particular, housing - the subject of Rostechnadzor.

To write to the Ministry of Construction is worth it, if there is any doubt about the legality of obtaining a license from the management company.

The control system consists of several stages. The actions of the subordinate must be complained to the chief, then to the next official. You can not leave the problem on the same level, so no one will decide anything exactly.

Approaches to writing

Abnormal living conditions force peoplethey accumulate a significant amount of negative emotions. It is necessary to handle applications in a timely manner. The complaint on housing and communal services should be justified, otherwise it will not have any positive effect.

In the document there is no place for emotions and unnecessary information, not related to the subject of writing. Moreover, one should not allow offensive language or refer to something that was not.

As evidence it will be useful to take pictures on the camera, photos. It is more effective to address a multitude of tenants at home simultaneously, signing under one application.

Preparatory Actions

The complaint is the final result of actions in the fight against the managing or resource-supplying organization (energy companies, water utilities, etc.).

Normative acts on rendering servicesprovide for the possibility of drawing up acts of claims regarding the quality and volume of services. Reading official documents is not an easy thing to do, especially with technical nuances. But they rely on them when drafting acts and claims. For example, the rules of water supply, electricity supply - a whole layer of documents that provide regulation of the vast market.

Successfully writing a complaint about housing and communal services means referring toto the relevant official acts. If we assume inaccuracy or error, the statement will not be taken into account by anyone, except for the court, and then only with a certain probability.

Letters with attached documents, references to legislation are accepted and considered more closely.

Inspectors have the right to demand explanations,additional materials for the purpose of conducting a full-fledged check, but so do a few. The reason is the timing and the unlimited amount of incoming materials that need to be processed. The consumer should carefully prepare his papers. If a complaint is made about the housing and communal services (a sample of it) and sent to the instance without any evidence, the applicant will be refused.

The role of the prosecutor's office in the system of control in the sphere of housing and communal services

In addition to presenting charges in court,state interests, unprotected people, there is a task for the prosecutor's office to oversee the legality in the state. Some organizations and enterprises are checked regularly, others - as complaints are received.

The papers are sent to the prosecutor's office afterreceived replies from other oversight organizations. At the reception they immediately warn that the paper will be accepted, but they will send it to the housing supervision or other organization, according to their competence, if earlier there were no appeals to these instances. The prosecutor does not replace other authorities.

A complaint to the public prosecutor's office on housing and communal services is directly considered by its employees, if the applicant has bypassed all instances, and has attached copies of the replies.

What are the likely actions if the material is considered justified?

Submitted submissions with violations,which are identified, and what, in the author's opinion, is required to be taken for elimination. A month is given for execution, an interested body or organization has the right to appeal the submission.

Bodies working on a collegial basis are obliged to report on the day of the session devoted to the instructions of the prosecutor.

If you write to the management company

Complaint about the management company, housing and communal services is made for a variety of reasons, their approximate list:

• excessive tariffs or the imposition of services not provided for by law;
• problems with heat supply, water supply, energy system at home;
• violation of the schedule of repair work;
• lack of regular cleaning on staircases;
• garbage accumulates because of untimely exportation;
• lack of normal lighting in common areas.

The management company is responsible for the common property, this refers to the cleaning of premises belonging to all tenants, their responsibility is to maintain the normal operation of the indoor networks.

The penalty for failure to perform duties, in accordance with the contract and the law, is serious fines. Ignoring the appeals of tenants falls under such things.

The boundary between the general networks and networks of the apartment - or at the location of electricity meters, taken out of the apartment, or at the location of the risers.

Confusion in responsibility is an excuse to refusecitizen in the application, although the law requires that the person responsible for the violation be brought to justice. Officials are not limited to the limits of complaints and demands of citizens. They are given the authority to receive explanations, documents, materials for the purpose of making decisions on citizens' appeals.

The court as the last instance

Despite the fact that the prosecutor's order -mandatory document for all authorities and organizations, not all fulfill them. It remains only to go to court. A public prosecutor is entitled to file a complaint on housing and communal services with an elderly or socially unprotected person.

Demands are advanced on the recalculation of debts,work, compensation for damage, if it led to the inaction of the company. For example, a flood in an apartment due to a malfunction of common networks. This is what citizens turn to with claims.

Justified prosecutorial representations - goodassistance for case materials. People ask: what's the point of going to court? His decision is the only act to be enforced. And to ignore it as well as acts of other authorities, it will not work.

Bailiffs will write off on the application of the citizen necessaryamount from the company account. This can be done by transferring the writ of execution to the bank where the defendant company accounts are located. With the obligations of performing specific actions more difficult, but the system works.

Whether to apply to a lawyer

How do you write a complaint about housing and communal services? A sample is attached. Of course, with a simple question it is really easier not to contact a lawyer, but to do everything yourself.

In the same place, where you want to process a large arrayregulatory material, you will need the help of a specialist, preferably working with the affairs of the housing and communal services. It is even difficult for a commoner to compare the contents of all acts, but there are many of them.

There is a small stratum of people capable ofTo study the legislation and to defend the rights. Mostly retired people and people working in related fields. For the rest of the citizens, it is difficult even to write a complaint about the housing and communal services, the sample here will not help. All this takes time and effort, which people simply do not have.